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FLEXO Magazine : January 2009
PLANTS & PROCESSES diced eye. “If it looks right, it is right, and all this measuring is a waste of time.” The unspoken point is that much equipment is far more complicated than it needs to be for the task at hand, result- ing in under-utilization by reluctant operators. Making the operator comfortable with a given task goes a long way to assuring compliance, and to that end the trainee wants to be successful, and on the first try if possible. By preparing the right samples, and dissuading the trainee from just measuring any old press sheet, he can be guided by the remote trainer to the correct targets, assuring successful results. ESKOARTWORK In the rapidly changing world of prepress technology, the need for expert-level, professional product training has never been more critical. Virtual and Web-based training offers enormous possibilities for technology customers today. At EskoArtwork, we have found that, while not all products are suited to web-based implementation and training, due to the complexity of the ap- plication, virtual and web-based training is ideal for many of our core applications. Specifically, less complex applications and add-on features are well suited to Web and virtual assistance and provide significant savings in time and implementation cost for our customers. One of the most important advantages of providing web- based training is that it allows faster response to the immediate needs of customers. For example, an application that is delivered through remote implementation and training can be online and live 50 percent sooner than products which are delivered on-site by an application engineer. This clearly reduces customer costs related to the implementation of products and the training of staff. Our vehicle to deliver training and implementation services is EskoArtwork Academy. EskoArtwork first introduced the concept at drupa 2004, as Esko University. It has since been restructured as EskoArtwork Academy to accommodate the migration of cus- tomers, following the merger with Artwork Systems in 2007. The goal was to deliver targeted, professional and efficient training tools and services to shorten the learning curve and reduce the start-up time for our customers, to have them up and running production as quickly as possible. While Web-based training for prepress is not globally accepted, primarily due to language differences, it is widely accepted in the U.S. and Canada. We first launched Web training in 2004, initially offering e-training for only a few products and logged less than 50 web hours in that first year. EskoArtwork AcademyN.A. now offers e-training sessions for more than 20 products and logs in excess 1,500 web hours annually, providing remote training ses- sions for our customers. Currently, EskoArtwork offers more than 50 online product movies for solutions ranging from graphic and structural design and 3D product visualization to high-end workflow automation systems and web-based collaboration tools for prepress at www. esko.com. We are currently expanding our curriculum to include demonstrations for our hardware products including CDI, CTP imagers and Kongsberg sample tables. In addition, we offer live product demonstrations for virtually every EskoArtwork software solution via the Web. www. f le xography. org JANUARY 2009 FLEXO 53 Going beyond product demonstration EskoArtwork Academy provides customers, via our EskoLink portal, an educational library of short videos pertaining to various application and fea- ture uses, specific within applications. We offer individualized e-training sessions that range from one- to four-hour sessions for multiple components of EskoArtwork and Adobe products.
End of Year 2008