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FLEXO Magazine : January 2009
PLANTS & PROCESSES we can hand over control of the system to oper- ate from their computer. They get the real “touch and feel” of the system this way. As with all training, only so much can be absorbed and retained at one time. Operators have questions later on and the system manual helps with these answers. However, some times this is not enough. Using the same web based tools men- tioned above we go into the customers system and work with the operator on training in the area of question. Service questions are also handled the same way. If there is a prob- lem that is not a simple manner of training, it may be a program bug or a system issue. We use the same tools and diagnose the problem; downloading patches or upgrading the operating software or other solutions. We are inside their computer so we can see just what is going on (or not as the case may be). All of this gets the customer up and running faster then wait- ing for the arrival of a service engineer. It also eliminates the cost of time and travel. All in all a win for both sides! PCMC PCMC, as part of the Barry-Wehmiller organization, is very in- volved in Lean manufacturing and continuous improvement ef- forts. These are efforts to drive non-value added waste out of our organization, as well as our customer’s process. PCMC recognizes that customers make a significant investment with a new press. There is a lot of business pressure to get expected throughput through these investments. Formalized training services are vital to realizing the potential of today’s printing investment. PCMC currently does not offer Webinars for press training. Like everything else, we need to look for ways to make it better and lower cost to our customers i.e. “Lean”. What we are doing for machine training is more effective than Webinars because we bring the training right to the point of where it’s needed—at the machine. Webinars are nice and more cost effective than on-site training, however, our methods create more cost savings as both context help and videos are on demand when you need it and where you need it: at the machine. With most Webinar training sessions, the trainee is at the mercy of the facilitator, you have to listen to and look at whatever the facilitator determines is impor- tant. Our documentation, training materials and training videos are structured within the HMI. Trainees are in total control of what they are trained on. 56 FLEXO JANUARY 2009 ContextHelp. This provides a means for an operator to self teach on control functionality right on the machine. If an opera- tor or technician is not sure of what a control does, he/she can use the Help control feature right on the machine to get informa- tion about that control. It’s as close to a personal trainer as we can get at this point with the present day technology without having a trainer stand next to them to train on control functionality. This is valuable in several ways: 1. It allows the operator/ maintenance members to get train- ing on demand. 2. The machine can stay in production while they self-train on the controls. Information Accessibility Screen. This allows the operators and maintenance personnel to self train as they need it or when they have extra time keeping them at the production site. The operator or maintenance personnel can view training videos to learn how to perform certain tasks efficiently or just as a review. The trainer on the video takes the operator or maintenance member thru the task step by step providing tips along the way. Step-by-step instructions are also available on this screen. This is valuable as it allows the operator/maintenance member to get training on demand thru on machine videos. The interac- tion is not there but the step by step visual training is. Training can be used for initial or refresher training benefits of operators or technicians. PHOTOTYPE Leading pre-media organizations have always explored the newest technologies for communicating with their clients. One of the big challenges facing businesses is how to demonstrate and train users on high-end web based workflow tools. Airfares are going up, and the time from the office is very expensive. There are many choices today to allow a host to have one or many guests share their computer desktop environment. Some systems require one year or longer contracts and have significant costs associated with them. Adobe offers a low-cost option with monthly fees and no long-term commitments. Acrobat Connect is offered in a basic version and a Pro version, which requires a longer contract and has more professional features. Phototype has utilized the basic version for its online training. The software is operating system independent. Any computer user with recent- version browser software and a high-speed Internet connection can participate from anywhere in the world. The system uses a linked conference phone connection for voice communication. It will also support VoIP as an option for voice/sound for those who have that feature enabled on their computers. A typical session is initiated with an e-mail message that con- tains the URL and conference phone details and the time and date of the online meeting. The host opens the Acrobat Connect session, logs-in with the host username and password and the participants join as guests. As each participant logs-in, the host acknowledges them and grants access to the host software-window or entire desk- top environment. There are options for side chats using a chat win- dow controlled by the host. The host can launch other software and give tutorials or enter other Internet connections while explaining to the participants how each action results in the screens shown. www. f le xography. org
End of Year 2008