Home' Teacher : March 2010 Contents PROFESSIONAL DEVELOPMENT 19
Debra Ferguson is an education con-
sultant and author who, as an expe-
rienced educator, understands the
pressures and challenges teachers face
on a daily ba sis. She is committed
to promoting healthy and e ngaged
workplaces, and for the past eight
years has been training principals
and teachers. Her presentations offer
practic al strategies to cope with the
increasing person al and professional
demands being placed on people,
helping them to create and maintain
healthy, balanced and productive
lives. She is also well known as the
inventor of the world's first ultravio-
let protection suit designed to protect
children from the sun . To contact
her, phon e 0410 212 001, email
email@example.com. au or visit www.
Much of this article on difficult
conversation , negotiation and con-
flict resolution draws on the work
of the Har vard Negotiation Project.
For more information on this, visit
Bolton, R. (1986). People Skills. New
York: Simon & Schuster.
Clarke, J, Working With Monste rs.
(2005). Sydney: Random House.
de Bono, E. (2004) How to Have a
Beautiful Mind. London: Random
Goleman D, (1998). Working With
Emotion al Intelligence. New York:
McCarthy, P. , Rylance, J. ,
Be nnett, R. & Zimmerman, H.
(2001). Bullying from Backyard to
Boardroom. Sydney: Federation
Stone, D., Patton, B. & Heen , S.
Difficult Conversations: How to
discuss what matters most. (1999).
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