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Home Living : January 11th 2011
2 HLN - HOME LIVING: NORTH, Tuesday, January 11, 2011 Do your homework HOMELIVING Christmas shopping is over but shops are still ringing in specials and shoppers keen on grabbing the best deals. Take heed, warns Fair Trading Minister Virginia Judge, who is urging shoppers to keep their receipts and do their homework to avoid new year problems. She said some consumers believed they were automatically entitled to a refund if they changed their mind about a product after buying it. ''Legally, refunds are only available if the goods are faulty or defective, different to the sample shown or described in advertising, or not fit for the purpose intended,'' she said. ''Many retailers offer refund conditions above and beyond their legal requirements as a gesture of goodwill, however they are by no means obligated to do so. ''These policies help maintain customer loyalty, however some smaller retailers can't afford to be quite as generous.'' Ms Judge said consumers should always check with the trader about the specific conditions of their refund policy before buying an item. ''People can avoid costly mistakes by thinking about what they want a product to do. ''Research the product's features and shop around to compare quality and price,'' she said. ''If you've found the same item for a cheaper price at a different store or you no longer want the goods after purchasing them, that doesn't guarantee a refund.'' Ms Judge said it was illegal for a trader to display signs such as 'no refunds' or 'no refund after seven days' or 'exchange, repair or store credit only'. ''Consumers can also sometimes get it wrong. However the fact remains that well-informed consumers have a far better chance of a positive outcome,'' the minister said. ''The most important lesson to remember is always keep your receipts. Without a receipt it is difficult to prove when or from whom the item was purchased and this limits your chance of receiving a refund,'' Ms Judge said. Details: fairtrading.nsw.gov.au @27+8>;7. ;8*- +;884?*5. 9187.# "" " " ``` OUXX[RWP\XU^]RXW\ LX ]XWb)OUXX[RWP\XU^]RXW\ LX Open 6 Days + Parking at door All work Guaranteed - Call now! CARPETS CERAMICS TIMBER VINYLS 2142583i 23/11 Metropolitan Built-in Wardrobes Pty Ltd FREE MEASURE & QUOTE SHOWROOM OPEN 6 DAYS Mon- Fri 8.00am - 4.00pm Sat 8.00am - 12.30pm T: 9763 5899, F: 9763 5877 www.metropolitanwardrobes.com.au Unit 6, 1-15 Wentworth Rd Nth, Homebush (off Bellona Ave) 15 YEARS GUARANTEED 2141582i hln wk39 Lic. 137155c 165 Eastern Valley Way, Middle Cove 9958 0777 1014B Pittwater Rd. Collaroy 9981 6911 www.davonne.com.au Proudly shading the Northern Beaches for over 25 years 2247962m 11/1 Hurry! Call us today FOR FREE MEASURE & QUOTE BUY DIRECT FROM FACTORY AND SAVE UP TO 50% Source: Engaging Communities, The Leading Edge (June 2008) Home Living gives you the opportunity to maximise your advertising dollar through placement in a selection of local newspapers that will most effectively reach your market - which means more potential leads and sales opportunites for your business. Extend your reach with cost-effective campaigns, contact your Home Living Advertising Consultant on 9689 5395. Reach renovators and decorators. PLANTATION SHUTTERS Plantation Shutters www.sarmax.com.au email: firstname.lastname@example.org Just a few reasons to call Sarmax NOW for your free quote Privacy Noise reduction Ventilation Light control Insulation Low maintenance Cedar or aluminium Basswood Custom made High quality Local family business Save $ - buy direct from the importer Your team that thinks outside the square Call us today 0428 178 997 2039454im 17/1 Wk34 ALL AREAS 9838 9090 FREE MEASURE & QUOTE Lifetime Warranty www.justforyouwardrobes.com.au DESIGNED TO SUIT YOUR BUDGET Timber Coloured panel Painted Mirrored Sliding Hinged Built-inWardrobe SPECIALISTS JUST FOR YOU WARDROBES PTY. LTD Lic. 185684C 2032708K wk41
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