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Home Living : January 11th 2011
2 HLW - HOME LIVING: WEST, Tuesday, January 11, 2011 Do your homework HOMELIVING Christmas shopping is over but shops are still ringing in specials and shoppers keen on grabbing the best deals. Take heed, warns Fair Trading Minister Virginia Judge, who is urging shoppers to keep their receipts and do their homework to avoid new year problems. She said some consumers believed they were automatically entitled to a refund if they changed their mind about a product after buying it. ''Legally, refunds are only available if the goods are faulty or defective, different to the sample shown or described in advertising, or not fit for the purpose intended,'' she said. ''Many retailers offer refund conditions above and beyond their legal requirements as a gesture of goodwill, however they are by no means obligated to do so. ''These policies help maintain customer loyalty, however some smaller retailers can't afford to be quite as generous.'' Ms Judge said consumers should always check with the trader about the specific conditions of their refund policy before buying an item. ''People can avoid costly mistakes by thinking about what they want a product to do. ''Research the product's features and shop around to compare quality and price,'' she said. ''If you've found the same item for a cheaper price at a different store or you no longer want the goods after purchasing them, that doesn't guarantee a refund.'' Ms Judge said it was illegal for a trader to display signs such as 'no refunds' or 'no refund after seven days' or 'exchange, repair or store credit only'. ''Consumers can also sometimes get it wrong. However the fact remains that well-informed consumers have a far better chance of a positive outcome,'' the minister said. ''The most important lesson to remember is always keep your receipts. Without a receipt it is difficult to prove when or from whom the item was purchased and this limits your chance of receiving a refund,'' Ms Judge said. Details: fairtrading.nsw.gov.au ALL AREAS 9838 9090 FREE MEASURE & QUOTE Lifetime Warranty www.justforyouwardrobes.com.au DESIGNED TO SUIT YOUR BUDGET Timber Coloured panel Painted Mirrored Sliding p Hinged Built-inWardrobe SPECIALISTS JUST FOR YOU WARDROBES PTY LTD Y Lic. 185684C 2174088K wk5 m 0412 784 044 e email@example.com w www.novahomes.com.au • Knocking down your old home and building a new one? • We have hundreds of new designs • We are sure there is a design to match your needs NOVA HOMES Lic No:94439C PTY LTD Call Nova today for a FREE quote 2217169i 16/11 ROLLER SHUTTERS MANUFACTURER DIRECT N 10 year written warranty N Fast professional installation by qualified tradesman N Reduce heating & cooling bills N Deter burglars N Reduce noise N Storm protection WE SERVICE MOST BRANDS OF SHUTTERS QUALITY PRODUCTS AT TRADE PRICES 2089133i 23/11 FREE MEASURE & QUOTE N SHOWROOM OPEN MONDAY TO SATURDAY 2/52 Alfred Rd, Chipping Norton (Opp. Mack Trucks) CALL TODAY 1300 302 822 www.maverickrollerproducts.com.au Lic No 196633C notCustom Built WARDROBES 2072029i 11/01 $838 installed - 1500 to 2400m We Will Beat Any Written Quote. conditions apply 9688 2125 firstname.lastname@example.org $960 installed Up to 3.6m $680installed - Up to 2.4m including end panel Contact your local advertising consultant for information or call 9689 5395. Reach renovators and decorators. Source: Engaging Communities, The Leading Edge (June 2008) BUILT IN WARDROBES 9725 2266 www.kingwardrobe.com.au f. 9725 2166 e. email@example.com Unit 4/94 Hassall St, Wetherill Park GUARANTEED TO BEAT ANY PRICE Life time guarantee. Call now for a FREE measure & quote. We service all areas Eftpos available 2112438i 14/12 from $389
January 4th 2011
January 18th 2011