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Home Living : March 15th 2011
6 HLN - HOME LIVING: NORTH, Tuesday, March 15, 2011 Working for a fair go HOMELIVING Residential building work -- including major renovations -- topped NSW Fair Trading Department's list of the top 10 consumer complaints last year. Fair Trading Minister Virginia Judge said residential building work complaints topped the 2010 list with 2754 incidents, followed closely by whitegoods, with 2707 complaints. Fair Trading received a total of 41,811 complaints in 2010, compared to 39,970 in 2009, an increase of 4.6 per cent. More than 3500 complaints were referred to the Consumer, Trader and Tenancy Tribunal (CTTT) and more than 4000 were examined by Fair Trading investigators. A small number of complaints (648) were withdrawn and in 190 cases, the trader was in liquidation. The Top 10 complaints of 2010 were: 1: Residential building work, including major renovations; 2: Household electrical and whitegoods; 3: Automotive -- used cars and motorcycles; 4: Furniture, furnishings and manchester goods; 5: Automotive repairs and servicing; 6: Travel and tourism; 7: Clothing, footwear and accessories; 8: Computer technology and hardware; 9: Professional services; and 10: Automotive -- new cars and motorcycles. Ms Judge said the key to consumer success was homework. She urged people to use the following tips: Know your rights and responsibilities Keep receipts as proof of purchase Keep all documents, such as warranty information, repair or service receipts First always try and negotiate with the seller, in person and/or in writing Contact Fair Trading on 13 32 20. • Over 16 Years Experience • New Showroom: Unit 57/4 Hoyle Ave Castle Hill Authorised Dealer GARAGE DOORS & AUTOMATIONS P/L SERVICES TO ALL DOORS AUTOMATIC OPENERS FR $440 FREE MEASURE & QUOTE 9894 7188 2122128i 15/03 SPLIT & DUCTED AIR CONDITIONING Authorised Dealer Licence No 215990C HUGE AUTUMN SAVINGS • DUCTED SYSTEMS • MULTI SPLIT SYSTEMS • SPLIT SYSTEM PHONE NOW for a FREE In-Home Quote 9737 0293 2136579i 15/3 www.waratahwardrobes.com.au FACTORY & SHOWROOM Unit 1, 183-185 McCredie Rd, Guildford 9632 5444 Lic. No. 160400C 2128208i 1/2 built-in WARDROBES N Lifetime Warranty N Free Measure & Quote N Custom Design Built-in Wardrobes N Renovation of existing Wardrobes N Sliding Mirror doors in a variety of colour frames N Hinged or sliding Federation Doors N We now do kitchens Specialists in the manufacture, supply and installation of aluminium windows and doors Sydney wide Free no obligation measure and quote PHONE 9623 5611 Email firstname.lastname@example.org www.betaview.com.au 2178848i 1/3 Decks Pergolas Stainless steel wire handrail Lattice Privacy Screens DIY pergola and deck kits Lic No: 170944C FREE LOCAL DELIVERY SHOWROOM OPEN 6 DAYS OUTDOOR PINE FREE DESIGN & QUOTE 5 CHILVERS ROAD THORNLEIGH www.thomsonsoutdoorpine.com.au 2136330i hln wk39 PHONE: 9980 7611 THOMSON'S O Remove existing fittings, wall and floor tiles O Supply and fix new wall lining or cement render. O Waterproof wet areas O Supply and fix wall and floor tiles x 20m² $30per m² allowance O Supply and install vanity valued $500.00 O Supply and install bath valued $200.00 O Supply and install taps valued $360.00 O Supply and install toilet suite valued $450.00 O Supply and install shower screen valued $520.00 O Supply and install mirror valued $100.00 O Supply and install accessories valued $200.00 O Remove all trade waste and effect final clean up O Full guarantee COMPLETED IN 8 DAYS GUARANTEED $9980 Scope of Work BATHROOM Renovations Master Bathrooms Ph: 9899 9330 Builders Lic No. 178503c www.masterbathrooms.net.au 20 Years Experience Carpentry-Plumbing-Electrical -Tiling-Waterproofing (NSW) Pty. Ltd. 2110282i 11/1
March 8th 2011
March 22nd 2011