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Home Living : March 15th 2011
6 HLF - HOME LIVING: NORTH WEST, Tuesday, March 15, 2011 Working for a fair go HOMELIVING Residential building work -- including major renovations -- topped NSW Fair Trading Department's list of the top 10 consumer complaints last year. Fair Trading Minister Virginia Judge said residential building work complaints topped the 2010 list with 2754 incidents, followed closely by whitegoods, with 2707 complaints. Fair Trading received a total of 41,811 complaints in 2010, compared to 39,970 in 2009, an increase of 4.6 per cent. More than 3500 complaints were referred to the Consumer, Trader and Tenancy Tribunal (CTTT) and more than 4000 were examined by Fair Trading investigators. A small number of complaints (648) were withdrawn and in 190 cases, the trader was in liquidation. The Top 10 complaints of 2010 were: 1: Residential building work, including major renovations; 2: Household electrical and whitegoods; 3: Automotive -- used cars and motorcycles; 4: Furniture, furnishings and manchester goods; 5: Automotive repairs and servicing; 6: Travel and tourism; 7: Clothing, footwear and accessories; 8: Computer technology and hardware; 9: Professional services; and 10: Automotive -- new cars and motorcycles. Ms Judge said the key to consumer success was homework. She urged people to use the following tips: Know your rights and responsibilities Keep receipts as proof of purchase Keep all documents, such as warranty information, repair or service receipts First always try and negotiate with the seller, in person and/or in writing Contact Fair Trading on 13 32 20. FREE 'IN HOME' CONSULTATION 1300 137 198 www.ccbd.com.au W Curtains W Romans W Sunscreens W Pelmets W Swags W Shutters W All Blinds W Bedspreads LATEST DESIGNS IN CURTAINS & BLINDS by Design CREATIVE CURTAINS 2189867i 11/1 2200811i hlf wk19 Instyle Blinds and Shutters Pty Ltd 0HONE FOR A &REE -EASURE AND 1UOTE 6ISIT OUR WEBSITE WWW INSTYLEBLINDSANDSHUTTERS COM AU STYLE SERVICE DESIGN 3PECIALISING IN #534/- -!$% 3(544%23 ",).$3 The Original Industry Leader in design, product & service 1300 552 330 MOB: 0400 006 263 ABSOLUTE 2246646i 15/3 www.absoluteoutdoor.net Over 30 Years Experience Builders Lic. No. 208107C Original CHARLWOOD Group Carports N Awnings N Pergolas Timber Decks N Screen Enclosures N Glass Rooms HB ARE THE PEOPLE TO SEE! Building or Renovating? FREE QUOTES on Bathroom & Kitchen Renovations & Home Extensions BATHROOMS KITCHENS LIGHTING DOORS TILES & MORE 2131394K HL wk24 SHOWROOM 546-556 Woodville Rd, Guildford Ph 87245900 TRADE WAREHOUSE 70 Oxford St, Guildford Ph 87245800 Visit our website to see our enormous product range http://www.hbhome.com.au +PZWSH` 2P[JOLUZ >HU[LK VM UVYTHS WYPJLZ Kitcheners Kitchens has a great range of EUDQG QHZ NLWFKHQ ÀQLVKHV DQG GHVLJQV We need clients with homes in your area to ´VKRZ WKHP RIIμ :H OO QHHG WR WDNH SKRWRV of your new kitchen for our brochure when LW V LQVWDOOHG ,W V FKHDSHU WKDQ EXLOGLQJ D VHW DQG LW ORRNV EHWWHU LQ D UHDO KRPH :H PD\ DOVR QHHG \RXU WHVWLPRQLDO ZKHQ FRPSOHWHG *HSS UV^ OYZ MVY H MYLL KLZPNU HUK X\V[L VY ]PZP[ ^^^ RP[JOLULYZ JVT H\ ¸;Y\Z[ 2P[JOLULYZ MVY (\Z[YHSPH»Z ILZ[ J\Z[VT THKL RP[JOLUZ¹ /\L` Kitcheners Kitchens made just for youTM ® )RU NLWFKHQV ZLWK FDELQHWU\ YDOXHG RYHU H[ JODVV VSODVKEDFNV VWRQH EHQFKWRSV WUDGH ZRUNV 'HSRVLW UHTXLUHG &DQ W EH XVHG LQ FRQMXQFWLRQ ZLWK DQ\ RWKHU RIIHU +$SSURYHG DSSOLFDQWV VHOHFWHG SURGXFWV RQO\ )HHV FKDUJHV FRQGLWLRQV DSSO\ 05;,9,:; -9,, -05(5*, (=(03()3, 73<: /<99@ :;90*;3@ 3040;,+ 6--,9 Decks Pergolas Stainless steel wire handrail Lattice Privacy Screens DIY pergola and deck kits Lic No: 170944C FREE LOCAL DELIVERY SHOWROOM OPEN 6 DAYS OUTDOOR PINE FREE DESIGN & QUOTE 5 CHILVERS ROAD THORNLEIGH www.thomsonsoutdoorpine.com.au 2160314i hlf wk34 PHONE: 9980 7611 THOMSON'S Unit 17, 28 Vore St, Silverwater Tel: 9648 0000 Mob: 0430 134 499 Fax: 9648 1766 firstname.lastname@example.org 2157101i 23/11 • Polyurethane & Vacuum Form Doors • Caesar Stone Benchtop • Free Quote & Design • Builders & bulk purchase welcome OPEN 7 DAYS Homeway kitchen Kitchen Direct Australia BUILT IN WARDROBES FACTORY DIRECT PRICES BUILT IN WARDROBES FACTORY DIRECT PRICES PH: 9890 7477 PH: 9890 7477 • FREE MEASURE & QUOTE • LIFETIME GUARANTEE Made to suit your budget & needs • Style • Service • Variety • Full range • Accessories • Hinged Doors • Sliding Doors • Over 20 years exp. Sydney Wardrobe Company Pty. Ltd www.sydneywardrobe.com.au Lic: 185628C 2152558i hln wk40
March 8th 2011
March 22nd 2011